Terms of Service — Gildform

Welcome to Gildform

Our app connects every element of the jewelry manufacturing supply chain — transforming the way fashion brand owners run their businesses. We’re perfecting manufacturing, and empowering jewelry designers worldwide.

These Terms of Use (the “terms”) are a contract between you (as a designer) and Gildform. These terms apply to your use of the platform and any services provided to you by Gildform. You are responsible for becoming familiar with these terms before you use our platform. By viewing items on the platform, or by uploading your designs or placing an order through the platform, you are acknowledging that you have read and understand these terms and that you agree to be bound by them.

In these terms we may refer to (i) a designer of items or 3-dimensional CAD files as the “designer” or “you”; (ii) a buyer of items as the “buyer” or “you”; (iii) Gildform as “Gildform”, “us”, or “we”; (iv) Gildform.com as the “website”, the Gildform app as the “app” and either or both of the website and the app, along with any back-end databases, algorithms or processes as the “platform”; and (v) Gildform’s role in providing the platform to designers and any ancillary or related services, including accepting item designs for manufacturing, processing of orders, the manufacturing of items, and shipping items to designers as the “service”.

We may change these terms from time to time by publishing the amended terms on this page. All changes will become effective the date that they are posted. If you have any questions about our company, the Gildform platform, our services, or about these terms, please contact us at: Hello@Gildform.com or on the website via chat and other available messaging options.

GILDFORM for Designers

1. Registration: Designers must register a “Designer” account on the platform before the designer may upload any design files to the platform. Registering a Designer account is free, however, we require a valid credit card account to be associated with the Designer account and we may process a temporary funds reservation to validate the card at the time of account registration.
2. Uploading your designs: Designers may upload design files to the platform in any of the following formats: .obj, .stl, .gltf, we recommend using .obj or .stl for best results. After your file has been accepted for upload, it will be evaluated by one of our engineers to confirm that it is possible to manufacture as designed.
3. Design evaluation: Designs will be evaluated and assessed to determine the design viability for production. This may include tolerances, gaps, dimensions, thickness of materials, etc. necessary to facilitate a Gildform quality production piece. We may reject any design that we deem, at our sole discretion, to not be production quality viable.
4. Design rejections: We reserve the right to refuse service to or terminate service for anyone at any time without notice for any reason. We retain the right to review and refuse any order when it, in our sole and exclusive discretion, appears to infringe third party intellectual property rights, or in our discretion the 3D Model is obscene or deemed to be a weapon or weapons component. If we determine that your model violates these policies prior to printing, we will refuse to print the model and issue a refund. If we determine that your model violates this policy after it has been printed, we will not ship the model and may not issue you a full refund.

Handling disputes.

We encourage designers to communicate via Hello@Gildform.com or on the website via chat and other available messaging options with any questions or uncertainties prior to placing an order through the platform. All disputes should be timely submitted via Hello@Gildform.com and we will endeavor to respond within 48 hours regarding any dispute.

1. Changes to the service; price changes: Gildform reserves the right to modify or discontinue any service (or any part thereof) at any time with or without notice. Prices of precious metals are calculated by weight or volume and updated regularly in accordance with spot market prices as of the time an order is placed and paid in full. Prices of all services are subject to review and change prior to production, any changes to quoted pricing or delivery dates will be communicated via email. Such notice may be provided at any time by posting the changes to the platform. Gildform shall not be liable to you or to any third party for any changes, modifications or cancellation of the service.
2. Misconduct and consequences: If you disrespect us or other users in your use of the platform, or by your conduct related to the service or the larger Gildform community, we may suspend or terminate your user or designer account and your access to the platform. Conduct which may lead to suspension or termination includes: abuse of other platform users; infringement of the intellectual property rights of others, failure to pay fees when due; misuse or abuse of the platform interfaces. This is not an exhaustive list and you acknowledge that we may terminate, suspend or restrict your access to the platform without notice at any time at our absolute discretion.